Book now

The Whitehouse Denham Terms & Conditions

By confirming a booking with The Whitehouse Denham, you agree to the following terms and conditions.

1. Stay Details

  • Check-in: From 2:00 pm (self check-in via key safe)
  • Check-out: Before 10:00 am
  • Maximum occupancy: 2 guests per suite
  • Early check-in and late check-out may be available on request but are not guaranteed

2. Payment & Cancellation Policy

  • 30+ days before check-in: Full refund of nightly rate
  • Within 30 days of check-in: Non-refundable
  • Booking and payment processing fees may be non-refundable
  • No-shows are treated as late cancellations and are non-refundable

3. Personalised Package Bookings (Accommodation + Tours)

  • Personalised packages are subject to the same cancellation policy as standard accommodation bookings
  • Eco tour experiences are operated separately and are subject to their own terms and conditions, including cancellation policies

Tour Changes & Cancellations

  • If you cancel a tour but retain your accommodation booking:
    • The discounted package rate no longer applies
    • You will either:
      • Receive a partial refund for the tour, or
      • Be charged the difference between the package rate and standard accommodation rate

Tour Operator Cancellations

If a tour is cancelled due to weather or minimum number requirements:

  • We will attempt to reschedule your tour to another date
  • If rescheduling is not possible:
    • An alternative tour may be offered (subject to availability), or
    • A full refund will be issued for the tour component only

4. Boat Parking

Boat and trailer parking in Denham is extremely limited.

  • Guests must contact us prior to booking if bringing a boat
  • Parking is not guaranteed
  • No refunds will be provided if suitable parking is unavailable

5. Children & Safety

The property is designed as a quiet adult retreat and includes features such as balconies and stairs.

  • It may not be suitable for young children
  • Guests travelling with children must contact us prior to booking
  • All stays involving children are at the guest’s own risk

6. House Rules

To ensure a comfortable stay for all guests:

  • No smoking or vaping anywhere on the property
  • No parties or events
  • Quiet hours: 9:00 pm – 8:00 am
  • No pets (a small dog is present onsite)
  • Maximum 2 guests per suite
  • Couches are not to be used as beds (additional cleaning fees may apply)
  • Commercial photography or filming requires prior approval

7. Departure Requirements

We ask guests to leave the property in a tidy condition:

  • Wash and put away dishes
  • Empty fridge and freezer
  • Clean oven if used
  • Dispose of rubbish in external bins
  • Leave used towels in the bathroom

Additional cleaning fees may apply if the property is left in poor condition.

8. Damage & Responsibility

Guests are responsible for any damage caused during their stay.

  • Costs for repair or replacement will be charged where necessary

9. Security & Liability

  • External security cameras (including doorbell cameras) are in operation for safety
  • No cameras are located inside guest areas
  • Guests stay at their own risk
  • We are not liable for injury, loss, or damage to personal belongings

10. Privacy

We collect and use personal information solely to:

  • Manage your booking
  • Deliver our services

Your information will never be sold or shared, except:

  • Where required for payment processing
  • Where required by law

11. Agreement

By confirming your booking, you acknowledge and agree to these terms and conditions and accept responsibility for your stay.

If you have any questions or need assistance planning your time in Shark Bay, we’re always happy to help.

Scroll to Top